Workforce Development

This resource provides HI professionals with a practical advocacy toolkit designed to help them articulate their value in organizational AI initiatives. It includes two customizable email templates (one for HI professionals to use for organizations already using AI tools and another for organizations considering use of AI tools) and offers valuable guidance on tailoring messages by role and experience level. In addition, included is talking points to assist in communicating expertise, knowledge and transferable skills with leadership. These are all aimed at positioning HI professionals as essential contributors to AI governance, compliance, documentation integrity, and operational excellence.

This comprehensive guide uses the “5 Ps” framework—Patients, Portals, Proxies, Pediatrics, and Privacy—to explain best practices for patient portal access, security, engagement, and workflow integration. It outlines the importance of MFA, caregiver/proxy processes, pediatric access considerations, privacy safeguards, and staff training while providing data‑driven insights and implementation strategies to strengthen portal adoption and secure patient information.

This resource equips HI professionals and leaders with hands‑on strategies to improve SDOH data capture, coding, and workflow integration. It builds on earlier SDOH guidance by offering actionable screening approaches, role‑based workflow maps, gap‑closure methods, dashboard applications, early‑win strategies, and leadership responsibilities—all designed to enhance care coordination, support health equity, and transform documented social needs into meaningful, actionable data.

This visual appendix is a part of the full SDOH: Practical Steps to Close Documentation Gaps for HI Staff and Leaders guide, provides a streamlined, step‑by‑step illustration of the SDOH documentation and coding process. It shows how social needs identified throughout the patient encounter flow into coordinated interventions and ultimately into billable Z‑codes, turning real‑world social barriers into actionable, measurable data that drives health equity and population‑level improvement.

This resource equips consumers with practical guidance for safely choosing and using mobile health apps. It explains essential considerations such as purpose, evidence‑based functionality, privacy safeguards, permissions, regulatory protections, and how app data integrates with healthcare providers. With real‑world scenarios illustrating how laws like HIPAA, COPPA, FDA oversight, the FTC Act, and the Health Breach Notification Rule apply, the guide empowers users to protect their personal health information and make informed digital health decisions.

This comprehensive upskilling guide helps revenue cycle professionals adapt to rapid AI‑driven changes in healthcare. It outlines a six‑tool framework covering cross‑functional knowledge, AI literacy, hands‑on project experience, essential soft skills, responsible AI use, and continuous learning. The resource offers practical examples of AI tools used in RCM, role‑specific upskilling checklists, and strategies for building long‑term career resilience—positioning RCM professionals to thrive as strategic leaders in a human and AI future.

This infographic offers a clear, visual walkthrough of how AI supports a patient’s journey across the care continuum—from intake and documentation to coding, billing, and post‑discharge workflows. It highlights the distinct AI tools and functions that streamline administrative, clinical, and non‑clinical tasks while reinforcing the essential role of human interaction at every step. An expanded, interactive AI microsite is coming soon and will provide members with deeper insight into how these tools work behind the scenes and how AI and human expertise work together to strengthen health information practice.

The goal of this resource is to provide professionals with a guide focused on a “Team-Centered Approach” to collection of SDOH Data. To simplify HI professionals understanding and the oversight needed to identify documentation gaps of collecting data related to non-medical factors that influence the medical care patients and their families need, we have identified key areas of focus and provided tips and conversation scripts to support leaders, staff and ultimately the patients in the communities served. 

The goal of this resource is to provide professionals with guidance and recommendations for governance and oversight of non-clinical artificial intelligence (AI) systems currently utilized or being implemented. To support your organizations in identifying a clear path to success, AHIMA aims at delivering information that will support a healthy balance of technical and operational considerations to successfully oversee functions and processes where artificial intelligence is used in healthcare settings.

This 'editable' resource is to provide Health Information Professionals and other leaders with a guide to educate patients and their representatives in the benefits of using patient portals for seeing and managing their health record.

This is a copyrighted AHIMA resource so AHIMA logo must remain, but it is customizable per organization. Download, add any applicable content and facility logo in designated area along with contact information. 

The purpose of the Patient Portal Toolkit is to provide guidance on the issues and challenges that should be considered when implementing a patient portal, such as the types of policies and procedures that will need to be put into place, workforce and consumer education and training, and the legal requirements and considerations that must be accounted for a successful portal implementation.

The Health Information Management Staff Transformation Toolkit is designed to support and guide HIM professionals. It outlines how information management will change and how HIM professionals and their departments can prepare for this transformation. Transformation gap analysis, skills assessment, functions assessment and other training tools will assist the staff transformation in the HIM Department.

The purpose of the Telemedicine Toolkit is to provide guidance and reference for organizations to implement or expand their telemedicine/telehealth programs. The toolkit is also an excellent resource for those who would like to gain a deeper understanding about telemedicine in general, the structure of a telemedicine program, and what steps are required to successfully implement and maintain a telemedicine program. This toolkit provides an overview of telemedicine, areas to consider for getting started, strong information governance (IG) practices to achieve success, and the various requirements necessary to stay compliant and deliver effective healthcare.

Increased patient access often results in the identification of errors, which creates an opportunity for HI professionals to address them and results in an increased accuracy and integrity of health information.

This Practice Brief will provide recommended practices for the implementation and management of patient portals, including the phases of implementation, ongoing operational considerations, and legal and regulatory requirements.

This Practice Brief outlines five key steps in developing a litigation response plan and process utilized by some organizations. It uses the Federal Rules of Civil Procedure (FRCP) as the foundation for its recommendations.

This resolution is intended to advance AHIMA's commitment to a culture that respects diversity throughout its organization, the federation and the HIM profession at large.