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Engaging Health Consumers with Health Information

Author: Rode, Dan

Source: Journal of AHIMA

Publication Date: May 2013



This month's Journal of AHIMA takes a closer look at the importance of consumer engagement. HIM professionals have an obligation to the consumer to help maintain the integrity, security, and accessibility of health data and support the consumers' right to access their information in a secu....

Empowering and Engaging the Patient

Author: Frawley, Kathleen A.

Source: Journal of AHIMA

Publication Date: May 2013



At the HIMSS 2013 conference, former US President Wililam J. Clinton spoke about the current state of the healthcare industry. In one of my favorite quotes from his talk, Clinton said, "The beginning of empowerment is understanding." In order for patients to take charge of their health, th....

Declassifying Doctors' Notes

Author: Crawford, Mark

Source: Journal of AHIMA

Publication Date: May 2013



"Open Notes" Project Gives Patients Simple, Affordable, and Resoundingly Effective Access to Clinician Notes



Exactly who owns a patient's health record-answer, the patient-was once an unknown to many patients and non-HIM staff in healthcare. While HIM professionals have....

How Can I Help You? Top 10 Customer Service Tips for HIM Professionals

Author: Aschettino, Lucia; Birnbaum, Cassi L; Crocker, Janice; Grebner, Leah A.; McNicholas, Faith C.

Source: Journal of AHIMA

Publication Date: May 2013



Health information management (HIM) best practices state that it is important for HIM professionals to focus not just on the information but also on internal and external customers. Customers have varied, and ever-changing, needs that must be met by HIM professionals. Both internal and ext....

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